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Why is my Mitel desk phone not ringing and going directly to voicemail when someone calls?

When DND is enabled on the Mitel phone, callers calling into the phone hear a busy signal or get sent directly to voicemail, depending on the phone's configuration. If you see The Do Not Disturb (DND) icon on the status bar located at the top of your phone's home screen then the DND feature is enabled.

DND iconDo Not Disturb Icon

To disable please follow the steps below:

  1. Press the right side of the navigation key (the round silver key on your Mitel phone)
  2. Press the DND soft key (second from the top)
    • The red DND icon will disappear from the top of your phone status bar and the DND label will grey out
  3. Press the left side of the navigation key (the round silver key on your Mitel phone) to return to the phone's main menu
    •   You should start receiving phone calls again

Do Not Disturb Video

 

 

Details

Article ID: 45918
Created
Mon 1/8/18 12:32 PM
Modified
Mon 1/8/18 12:46 PM