Problems uploading submissions to Turnitin using Safari

Turnitin has reported issues (ie uploads appear to hang and never complete) when students on Apple computers use the Safari web browser to access and submit Turnitin assignments. Turnitin suggests that turning off cookies and removing website data in Safari may resolve the issue, however, this could cause other website issues. ​We recommend just using a different browser, such as Mozilla Firefox or Google Chrome when attempting to submit a Turnitin assignment on an Apple computer.

Change the following Privacy Settings in Safari - *please note that these changes could cause other website issues.

  1. Open Safari
  2. Choose Preferences
  3. Choose the Privacy tab
  4. Check Block all Cookies
    • Select Block All
  5. Select Manage Website Data
    • Choose Remove All
    • Choose Remove Now
  6. Choose Done
  7. Close and reopen Safari
  8. Try submitting again

Details

Article ID: 87534
Created
Tue 9/24/19 11:24 AM
Modified
Wed 9/25/19 11:05 AM