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• Request assistance with a my.northwood.edu, Blackboard course, Grade Center, Northwood NOW, Turnitin, WebAdvisor, and/or Library Resources

• Request assistance with something not found in our service catalog

• Request assistance with Outlook or Office 365 Web App
• Request to create a shared drive, mailbox or calendar
• Request data recovery from a share drive

Concept through completion event technology planning and coordination, AV equipment and technical support for meetings from 6 to 6000 people.

• Assistance with Northwood computers, monitors, printers, TVs
• Request to have office technology moved from one location to another

Submit an IT project request.


• Report WiFi or wired (ethernet) network issues
• Request an ethernet port activation on campus or in a dorm
• Assistance with VPN Access

• Request assistance if you are locked out or cannot log into a Northwood owned computer, Blackboard, Perceptive Content, Recruit, or WebMail

• Reset your password 24 hours a day / 7 days a week by answering your security questions

• Assistance with Mitel phones including display name changes
• Request Voicemail assistance including VM Passcode Resets
• Report an issue with an emergency phone, fax, or NU-owned cell phone
• Request international data plan or MiFi/Hotspot on NU-owned cell phone

Information Technology requires all faculty and staff complete the General Core Cyber Security training module.

Assistance with request spaces and/or resources for a video teleconference event.

• Assistance with Microsoft Office, Office 365, Internet Explorer, Chrome, etc
• Assistance with administrative programs (Colleague, Recruit, Perceptive Content, NXT, Civitas, WebAdvisor, SpIDer, BlueJeans)
• Assistance with student programs (Office 365, Minitab, JMP, BlueJeans, Self-Service)

• Request a username change if you have changed your legal name and have updated your records with the university or if your name was misspelled