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Services or Offerings?
Blackboard Support
  1. Services
  2. Information Technology
  3. Blackboard
• Request assistance with a my.northwood.edu, Blackboard course, Grade Center, Northwood NOW, Turnitin, Kaltura MediaSpace (TechSmith Knowmia), WebAdvisor, and/or Library Resources
Can't find what you are looking for?
  1. Services
  2. Information Technology
  3. Need Help?
• Request assistance with something not found in our service catalog
Close Northwood University Account
  1. Services
  2. Information Technology
  3. Accounts, Access and Security
• Request the closure of your Northwood University Account
Email, Calendar and Share Drive Support
  1. Services
  2. Information Technology
  3. Email, Calendar and Drives
• Request assistance with Outlook or Office 365 Web App
• Request to create a shared drive, mailbox or calendar
• Request data recovery from a share drive
Event Technology Coordination
  1. Services
  2. Information Technology
  3. Media Services
Concept through completion event technology planning and coordination, AV equipment and technical support for meetings from 6 to 6000 people.
Hardware Support
  1. Services
  2. Information Technology
  3. Hardware
• Assistance with Northwood computers, monitors, printers, TVs
• Request to have office technology moved from one location to another
IT Project Request
  1. Services
  2. Project Requests
Submit an IT project request.
IT Security Support
  1. Services
  2. Information Technology
  3. IT Security
• Report Suspicious Email
• Multi-Factor Authentication (MFA) Issues
• Self-Service Password Reset (SSPR) Issues
IT Student Worker Employment Application
  1. Services
  2. Information Technology
  3. Need Help?
Kiosk
  1. Services
  2. Project Requests
Network Support
  1. Services
  2. Information Technology
  3. Network and WiFi
• Report WiFi or wired (ethernet) network issues
• Request an ethernet port activation on campus or in a dorm
• Assistance with VPN Access or Blocked Websites
Password or Security/Verification Methods Assistance
  1. Services
  2. Information Technology
  3. Accounts, Access and Security
• Request assistance with your Northwood credentials, security/verification methods or if you cannot log into a NU owned computer, Blackboard, Perceptive Content, or WebMail
Password Reset (Self-Service)
  1. Services
  2. Information Technology
  3. Accounts, Access and Security
• Reset your password 24 hours a day / 7 days a week by answering your security questions
Phones and Voicemail
  1. Services
  2. Information Technology
  3. Hardware
• Assistance with Mitel phones including display name changes
• Request Voicemail assistance including VM Passcode Resets
• Report an issue with an emergency phone, fax, or NU-owned cell phone
• Request international data plan or MiFi/Hotspot on NU-owned cell phone
SANS Cyber Security Training
  1. Services
  2. Information Technology
  3. Security and Safe Computing
Information Technology requires all faculty and staff complete the General Core Cyber Security training module.