I keep receiving a "PGP Enter Passphrase for Key" pop-up on my machine. How do I fix it?
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Resetting PGP Keys
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Press the Windows key () on your keyboard (lower left of the keyboard between Ctrl and Alt)
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In the Search field type in Symantec Encryption Desktop
- Click on the Symantec Encryption Desktop that populates under the Program(s) section
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Select the Tools menu
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Choose Options...
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Select the Advanced tab
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Choose Reset Key…
- Click Yes to the Symantec Alert, “Are you sure you want to reset your key?”
- Click Next
- Choose Finish on the PGP Key Generation Wizard.
- Then click OK
- Exit out of the Symantec Encryption Desktop application

Details
Details
Article ID:
43122
Created
Mon 11/27/17 12:11 PM
Modified
Thu 7/24/25 3:17 PM