Password or MFA Methods Assistance

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• Request assistance with your Northwood credentials, security/verification methods or if you cannot log into a NU owned computer, Blackboard, Perceptive Content, or WebMail

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Important Notice

For security reasons, the IT Help Desk no longer performs account unlocks, password resets, or MFA changes. You MUST visit pw.northwood.edu to verify your identity and manage your account.

Preferred Contact Number

Alternate Email (non @northwood.edu email address)

Northwood User Affiliation

Student (Current or Former)

Employee (Staff, Faculty or Student Worker)

Has your legal name changed for any reason (e.g., marriage, divorce, etc.) since you first started at Northwood University?

No — My legal name has not changed

Yes or Unsure — My legal name has changed, or I'm not sure if my student record is up to date

Yes or Unsure — My legal name has changed, or I'm not sure if my employee record is up to date

Important: To reset your password, your government issued-ID must match what is on file at Northwood.

Do not continue if your legal name has changed since you last attended, please contact the Business Office at 989.837.4207 to update your Northwood record. This step is required so our system can verify your identity. You will be able to manage your password and MFA methods at pw.northwood.edu exactly 4 hours after the update is processed.

For your protection, accounts that have not had a password reset in the last 6+ months may no longer be available.

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Screenshot/Attachment

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Other Fields

Your name

Your email address

Verification Code