Knowledge Base

Categories (8)


Information on Blackboard Learn, Collaborate, and other software used for teaching and learning


Information on desktops, laptops, printing and other computer hardware

Network, WiFi, and VPN Connectivity

Information on connecting a computer or device to the NU network

Password and User Account Access

Information about your Northwood password, account, system access, and network drive/share requests

Phones and Voicemail

Information related to Phones, Voicemail, and Fax Machines

Security & Safe Computing

Information on IT security including update system software and how to protect yourself.

Software and Applications

Information on NU email (Outlook), calendar, and other University systems and software

General Questions

Answers to common technical questions