Who can help with third party software and publisher integrations like Minitab, WileyPlus, SimNet, Pearson MyLab, McGraw Hill, Peregrine, Critical Thinking Assessment and others found within Blackboard?

Since publishers' integration of materials are outside of the Northwood Blackboard system -- the Northwood IT Help Desk staff are blocked from getting into these systems to troubleshoot issues.

Instead, publishers have a dedicated support staff that are very responsive to technical issues and is your primary contact for support. Below is a list of the support websites and phone numbers.

Software Contact Method

Cengage MindLinks

Harvard Case Study 800.545.7685
Insight (Critical Thinking Assessment) 650.697.5628


Minitab 814.231.2682
NetTutor 813.674.0660 x204

Pearson MyLab

Online Support
Peregrine (CPC and ACPC Exams)  877.260.1555
SAP 414.229.3333
SIMnet Online Support
Softchalk 877.638.2425
WebAssign 800.955.8275


Online Support

Requesting Assistance

If you have reviewed the related articles and cannot find a solution to your issue in our Knowledge Base, please click on the View Help Article button for additional assistance. After you have completed the request form, a ticket confirmation message will be sent to your Northwood email account.

0% helpful - 1 review
Print Article


Article ID: 30243
Fri 5/12/17 11:21 AM
Mon 6/19/23 11:37 AM