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Information Technology
Request service for a technology-related concern or issue. Please be sure to login to view all Northwood University services!
Categories (10)
Accounts, Access and Security
• Password Assistance/Reset
• Access Requests for NU Employees
• Username/Display Name Change
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Blackboard
• my.northwood.edu Course Assistance
• Northwood NOW or WebAdvisor Issues
• Course Related Software (SNAP, WileyPlus)
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Email, Calendar and Drives
• Email (Outlook/WebMail) Issues
• Calendar & Archive Issues
• Share Drive (Creation/Recovery)
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Hardware
• Office, Classroom, Lab Assistance
• Loaner Device Reservation | Office Move
• Phones and Voicemail
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IT Security
• Report Suspicious Email
• Multi-Factor Authentication (MFA) Issues
• Self-Service Password Reset (SSPR) Issues
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Media Services
• Event technology coordination
• General Media Services
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Network and WiFi
• Wired Network, WiFi and VPN Issues
• Ethernet Port Activation
• Device Registration
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Software
• Assistance with MS Office/Office365, Zoom
• Colleague, Recruit, Perceptive Content, etc
• Minitab, JMP, Wiley Plus, Chrome, Edge, etc
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Website and Web Forms
• Web Form Assistance
• Website Updates/Changes
• Report Broken Links
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