Information Technology

Request service for a technology-related concern or issue. Please be sure to login to view all Northwood University services!

Categories (10)

Accounts, Access and Security

• Password Assistance/Reset
• Access Requests for NU Employees
• Username/Display Name Change


• Course Assistance
• Northwood NOW or WebAdvisor Issues
• Course Related Software (SNAP, WileyPlus)

Email, Calendar and Drives

• Email (Outlook/WebMail) Issues
• Calendar & Archive Issues
• Share Drive (Creation/Recovery)


• Office, Classroom, Lab Assistance
• Loaner Device Reservation | Office Move
• Phones and Voicemail

IT Security

• Report Suspicious Email
• Multi-Factor Authentication (MFA) Issues
• Self-Service Password Reset (SSPR) Issues

Media Services

• Event technology coordination
• General Media Services

Network and WiFi

• Wired Network, WiFi and VPN Issues
• Ethernet Port Activation
• Device Registration


• Assistance with MS Office/Office365, Zoom
• Colleague, Recruit, Perceptive Content, etc
• Minitab, JMP, Wiley Plus, Chrome, Edge, etc

Website and Web Forms

• Web Form Assistance
• Website Updates/Changes
• Report Broken Links

Need Help?

• Can't find what you need?
• Need additional assistance?
• Contact the IT Help Desk