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    Services or Offerings?
    • Request assistance with a my.northwood.edu, Blackboard course, Grade Center, Northwood NOW, Turnitin, Kaltura MediaSpace, WebAdvisor, and/or Library Resources

    • Request assistance with something not found in our service catalog

    • Request the closure of your Northwood University Account

    • Request assistance with Outlook or Office 365 Web App
    • Request to create a shared drive, mailbox or calendar
    • Request data recovery from a share drive

    Concept through completion event technology planning and coordination, AV equipment and technical support for meetings from 6 to 6000 people.

    • Assistance with Northwood computers, monitors, printers, TVs
    • Request to have office technology moved from one location to another

    Submit an IT project request.

    • Report Suspicious Email
    • Multi-Factor Authentication (MFA) Issues
    • Self-Service Password Reset (SSPR) Issues



    • Report WiFi or wired (ethernet) network issues
    • Request an ethernet port activation on campus or in a dorm
    • Assistance with VPN Access or Blocked Websites

    • Request assistance with your Northwood credentials, security/verification methods or if you cannot log into a NU owned computer, Blackboard, Perceptive Content, or WebMail

    • Reset your password 24 hours a day / 7 days a week by answering your security questions

    • Assistance with Mitel phones including display name changes
    • Request Voicemail assistance including VM Passcode Resets
    • Report an issue with an emergency phone, fax, or NU-owned cell phone
    • Request international data plan or MiFi/Hotspot on NU-owned cell phone

    Information Technology requires all faculty and staff complete the General Core Cyber Security training module.