Who do I contact to get a username, password, equipment or additional access for my new employee?

User accounts are created 24 hours after HR has officially input the new hire/promotion/transfer employee status in Colleague. Once this occurs, IT and Human Resources will send the supervisor account credentials (for new employees) along with an Additional Access Request web form link.

In order to streamline the new employee process and ensure that every IT area is properly notified we are asking that supervisors (or an individual designated by the supervisor) fill out the Additional Access Request web form. This online form is now the only acceptable method to communicate new employee IT needs, and should be submitted AFTER the credential email has been sent to the supervisor. Please note that IT system access and equipment purchase requests can take up to 72 hours.  Information Technology wants to make sure that your staff has everything at their fingertips, when they start, and feel this process will ensure that they are ready for success here at Northwood. 

If you have any questions, or do not receive account credentials within 24 hours after ID has been assigned by HR, please contact the IT Help Desk.

Print Article


Article ID: 30283
Fri 5/12/17 3:53 PM
Mon 6/19/23 12:46 PM