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  4. Why can't I login to my.northwood.edu?

Why can't I login to my.northwood.edu?

Blank Screen or "Unable to Load" Message

If when you were clicking the "Northwood Login" button you receive a blank page or a page indicating unable to load adfs.northwood.edu follow the steps below.
 
  1. Verify you can access IT Help Desk Client Portal
  2. If you are unable able to access that page the issue may be with your work network/computer.  In our testing, it appears that some networks may be blocking access to our authentication system, which is why you are getting the blank page after clicking "Northwood Login."  We would encourage you to speak with your work IT personnel to determine if they are preventing access to our authentication system.
  3. If you are experiencing other my.northwood.edu sign-on issues please submit a service request along with a screenshot.

Black "Sign-On Error!" Message

If when signing into my.northwood.edu you receive a black error screen that reads "Sign On Error! Blackboard Learn is currently unable to log into your account using single sign-on - Contact your administrator for assistance" please follow the steps below.
 
  1. Go to https://logout.northwood.edu
  2. Go to https://my.northwood.edu and click the "Northwood Login" button
  3. If you are still encountering a login issue please clear your browser's cache.

 

If you are experiencing other my.northwood.edu sign-on issues please submit a service request along with a screenshot.

 

 

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Details

Article ID: 43108
Created
Mon 11/27/17 10:37 AM
Modified
Wed 8/3/22 9:43 AM