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Check out this article I found in the IT Help Desk Client Portal knowledge base.<br /><br /><a href="https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=53176">https://northwood.teamdynamix.com/TDClient/1948/Portal/KB/ArticleDet?ID=53176</a><br /><br />Blackboard Collaborative Tools