IT Help Desk TeamViewer QuickSupport Access

TeamViewer is a remote assistance software program used by the Northwood IT Help Desk staff and student technicians to connect to NU faculty, staff and student computers to help troubleshoot and resolve issues. As a security measure, you must give permission through an ID and Password system (below) for NU Help Desk technician personnel to access your computer.

NOTE: Only click on the following links and run TeamViewer when instructed by a Help Desk technician or other NU IT support.

  1. Download TeamViewer QuickSupport
  2. Once downloaded, click on the newly-downloaded file
  3. A small window will display (shown below) - when an agent becomes available you will see a prompt allowing the IT Help Desk to control your desktop.  
  4. Choose Allow
  5. After the technician is finished, simply close out of the application to terminate the remote-controlled session

TeamViewer Quick Support

iOS (iPhone and iPad)

  1. Download TeamViewer QuickSupport
  2. Open the QuickSupport app and locate your ID number
  3. At the "QuickSupport" Would like to Send You Notifications prompt - click Allow
  4. When prompted, read Your ID to the IT Technician who will request a remote connection
  5.  At the Allow remote support prompt - click Allow
  6. After the technician is finished, simply close out of the application to terminate the remote controlled session

 

If there was any confusion during the process, please refer to this video with a tutorial on how to connect an iPhone. 

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