What is ProofPoint, and how can I review and relocate missing emails in my Low Priority Inbox folder?

Northwood University uses Proofpoint software as our first line of defense for malicious or suspicious emails. It filters and categorizes emails, ensuring important messages are not missed and reducing the impact of spam. Proofpoint URL Defense also enhances email security by checking links for potential phishing or malware scams.

Proofpoint filters emails into categories like Low Priority and Quarantined, which go to separate folders in your inbox. (Figure A)

  • Low Priority Inbox - contains messages that have been classified as bulk email and are sent to multiple contacts that you may not want in your main inbox (newsletters, membership requests, etc)
  • Quarantined - contains messages that have been classified as suspicious and must further be inspected by Proofpoint (no user action is required)

If you want an email from the Low Priority folder to go to your main inbox, or vice versa, you can move it manually or use the Email Feedback option in Outlook. (Figure B) This helps you manage where emails from specific senders end up.

Results from redirecting your email: 

  • Inbox - moves the message to this folder and future messages from this sender will automatically be placed here
  • Low Priority Inbox - moves the message to this folder and future messages from this sender will automatically be placed here
  • Delete and Block Sender - deletes the message and future messages from this sender

It's a good practice to regularly check your Low Priority Inbox folder to ensure that important emails are not mistakenly moved there.

Figure A

Figure B

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To protect against malicious emails, Proofpoint URL Defense checks every link in emails for potential phishing or malware scams. URLs are rewritten for safety, ensuring you reach the correct website if it's safe.

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