How do I add or remove my Northwood email on a personal device?

Northwood University encourages users to utilize their mobile devices to access information in their university mailbox. This includes e-mail messages, voice mail messages, calendar items, contacts and task data. 

The Microsoft Outlook App will offer the most consistent experience of any mail app, however, most mobile devices' native mail applications also support Exchange ActiveSync. Choose a link below to learn how to add or remove your NU email on a specific mobile device.

  1. Tap Settings on the Home screen
  2. Tap Mail
  3. Tap Accounts
  4. Tap Add Account 
  5. Tap Exchange
  6. Enter your full email address (username@northwood.edu)
  7. Enter a Description (not required)
  8. Tap Next
  9. Tap Sign In
  10. Enter your Northwood Password 
  11. Tap Sign In
  12. Tap Accept
  13. Choose what you would like to sync
  14. Tap Save
Your email should download after several minutes. 
NOTE: If your mail program is unable to find the settings and asks you to input additional information such as Domain and Server name, please press cancel and repeat the process until your device automatically finds the settings to complete your account.
  1. Update your iPhone or iPad to the latest operating system
  2. Tap Settings on the Home screen
  3. Tap Mail
  4. Tap Accounts
  5. Tap the Exchange Account you want to remove
  6. Tap Delete Account
    • Delete Account warning window will open.
  7. Tap Delete from My Device to finish.

You have successfully deleted your Exchange account.

NOTE:  Android devices vary from one another and the exact steps may slightly be different
  1. Open your app tray and click on Settings
  2. Locate and click on Accounts
  3. From here click on Accounts
  4. Then select Add Account
  5. Select the Email option
  6. Select Exchange or Corporate
  7. Enter your full email address (username@northwood.edu)
  8. Enter your Northwood Password 
  9. Click Next
  10. On the Remote security administration popup, tap Apply
  11. Choose which items you would like to synchronize and tap Next
  12. On the Phone Administrator screen select Activate
  13. Edit Account Name (optional)
  14. Select Done
Your email should now download. The first download can take several minutes. By default, only the last 3 days of data will sync.
NOTE: Some devices will automatically download a security profile and ask you to accept it. Please click on allow or install and your device should start to sync.
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Use the instructions below to remove an Exchange account on your Android device. These steps apply to devices running Android 2.2 or above.

Note: Each Android version might be slightly different and it is likely that the Exchange account will show up as a Corporate Account.

  1. Go to Applications > Email
  2. On the Email screen, bring up the settings menu and tap Accounts
  3. Press and hold the Exchange Account you want to delete until the Menu window opens
  4. On the Menu window, tap Remove Account
  5. On the Remove Account warning window, tap OK or Remove Account to finish

You have successfully deleted your Exchange account.

The IT Help Desk does not assist or support users in setting up their Northwood University email account on their home computer's Outlook software.  Instead, we encourage all end users to log in to Blackboard and use the Webmail tab to check their university email or sync their mobile devices with their NU account as shown above.
 
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Details

Article ID: 30155
Created
Wed 5/10/17 1:47 PM
Modified
Wed 10/7/20 10:05 AM