Who can help with third party software and publisher integrations like Minitab, WileyPlus, SimNet, Pearson MyLab, McGraw Hill, Peregrine, Critical Thinking Assessment and others found within Blackboard?

Publishers' integration of materials are outside of the Northwood Blackboard system -- the Northwood IT Help Desk staff are blocked from getting into these systems to troubleshoot issues. You should always notify your instructor of any issues access publisher materials and then either contact the publisher directly or the Center for Excellence. 

Publishers have a dedicated support staff that are very responsive to technical issues and is your primary contact for support. Below is a list of the support websites and phone numbers.

Requesting Assistance

If you have reviewed the related articles and cannot find a solution to your issue in our Knowledge Base, please click on the View Help Article button for additional assistance. After you have completed the request form, a ticket confirmation message will be sent to your Northwood email account.