How do I toggle Twinning on my Mitel office phone to my cell phone?

Twinning allows incoming calls to your Mitel desk phone extension to ring simultaneously with your mobile phone allowing an employee to answer a call on whichever phone works best for them. With Twinning turned on, a user can make phone calls from the MiCollab client which uses your cell phone to make the call while displaying the caller ID from your work number instead of your cell number.
 
NOTE: Twinning uses cell service, not data or WiFi
You MUST contact HR who will send IT the approval to set you up for twinning. The directions below will NOT work until you've been approved for this feature by HR/IT.
 
  1. Once IT sends you an email saying that you've been 
  2. Open a web browser (i.e. Chrome, Edge, Firefox, Safari, etc)
  3. Click Accept
  4. Sign in using your Northwood username and password
  5. Click Settings
  6. Click Manage Status
  7. Click the vertical stacked three dots (top right of the screen
MiCollab Status Setting
  1. Click New
  2. Enter the desired Name (i.e. Working from Home, Telecommuting, etc)
  3. Under the Call Using section use the drop-down to choose Mobile (if mobile is not listed please contact HR)
  4. Under Send my calls to, select My Ring Group:  
    1. Uncheck the box to the right of DeskPhone so that your desk phone won’t ring   
    2. Check the box to the right of Mobile so your cell phone will ring 
  5. Click Done
  1. Open a web browser (i.e. Chrome, Edge, Firefox, Safari, etc)
  2. In the upper right corner, click on Your Name
  3. Select the status that you created from STEP 1 above
Incoming calls to your Mitel desk phone extension will ring simultaneously with your mobile phone.
  1. You will see the incoming number display on your mobile device
  2. Simply answer your cell as normal
NOTE:  If you are another phone call, decline a call, or if your cell phone is off when a call is received you will get a voicemail message on your cell phone. If you let the phone ring until voicemail picks up, you will get a voicemail message to your Mitel phone and Northwood email.
  1. Open a web browser (i.e. Chrome, Edge, Firefox, Safari, etc)
  2. In the Search or Dial box enter the person’s name (for internal or saved contacts only), 4 digit extension or a 10 digit phone number (do not include a 9 prefix)
  3. Hover over the appropriate match and click the phone icon to make the call
  4. Dialing... will be display   
  5. Your cell phone will receive a call from your work number, you must answer
  6. After answering your cell phone, the number you entered in the Search or Dial box will be called and will show as coming from your work number instead of your cell number
  1. Open a web browser (i.e. Chrome, Edge, Firefox, Safari, etc)
  2. Sign in using your Northwood username and password
  3. Remove the number listed for External Hot Desk Number
  4. Select Save at the top

Details

Article ID: 105760
Created
Mon 4/20/20 1:44 PM
Modified
Tue 10/20/20 11:41 AM