How do I register for Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA)?

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Self-Service Password Reset (SSPR) allows users to reset their own password and unlock their account without contacting the Northwood University IT Help Desk.

STEP 1: Watch the video

We highly recommend that you use a COMPUTER () and MOBILE DEVICE () to register for MFA/SSPR (instead of only using a mobile device).

Microsoft Authenticator App

We highly recommend that you use a COMPUTER () and MOBILE DEVICE () to register for MFA/SSPR (instead of only using a mobile device).

On a computer, visit https://aka.ms/setupsecurityinfo (if you have not already been prompted to register upon logging into an Office365 app like Outlook (WebMail), OneDrive, Teams, etc
On your computer, a "More information required" notification will pop-up on your screen, click Next
On your mobile device, install the Microsoft Authenticator App from the App Store
- NOTE: If you don’t want to use the Authenticator App (although it's the easiest and recommended method), click “I want to set up a different method" and choose EMAIL or SECURITY QUESTIONS for this option
On your mobile device, open the Microsoft Authenticator app where you'll see a "Your privacy matters" screen, choose I Agree
On your mobile device, while still in the Microsoft Authenticator App choose Work or school account > Scan QR Code
- If you don't have any other accounts listed in the Microsoft Authenticator App move to step 6, if you do have other accounts listed remove any that are Northwood (click the account > hit the settings gear>remove account) now you can choose the + button in the upper right hand corner of the Microsoft Authenticator App then choose Work or school account > Scan QR Code
On your mobile device, if you have never used the Microsoft Authenticator App you will receive a notification asking if you allow the app to use your camera, choose OK
- Android devices we recommend you choose "While using the app" after hitting OK from the step above
On your computer's "Keep your account secure - Set up your account" browser window, click Next
On your mobile device, use the Microsoft Authenticator app to scan the QR code listed on your browser window
On your mobile device, if you have never used the Microsoft Authenticator App you may receive a notification asking if you allow the Authenticator app to send you notifications, if so choose Allow
On your computer's "Keep your account secure - Scan your QR code" browser window, click Next
On your mobile device, a push notification from Microsoft Authenticator app will ask you to enter the number shown on your screen
- In some cases, when you choose Approve you may be prompted to verify your identity on your mobile device by using a passcode, fingerprint or faceID
On your computer's "Keep your account secure - Let's try it out" browser window, click Next
The Microsoft Authenticator app is now configured and will ask you to enter a phone number as a security method - use the steps below to setup your Phone

NOTE: To prevent getting locked out of your accounts, keep the Microsoft Authenticator App on your device and setup multiple security methods below.

Some devices have been set by users to delete unused/inactive apps after a select period of time. If your device is set up this way, turn off this setting to prevent deletion of the Microsoft Authenticator App, which might fall into the "unused" category if you checked the box for MFA to remember you for 90 days.

Physical MFA Token

Northwood University Information Technology offers ONE (1) hardware MFA Token for those who do not have a smart phone to use as their primary MFA security method.

You may request to check-out a MFA token by using this service request form. Once a request has been submitted, Northwood IT will register your Microsoft-compatible MFA token and use it along with a PIN for two-step verification or password reset. New MFA token requests are typically processed within 1 business day (Monday – Friday). Once processed, you will be notified when the token is available for pickup.

If a token is lost or stolen you will be charged for a replacement.

Phone

Enter a 10 digit number - where you can be reached most often. NOTE: We recommend that you enter your cell phone number as your phone number will not be shared or used for any purposes besides resetting your NU password. FACULTY/STAFF - Please do not use your Northwood desk phone number.

Select text me a code to receive a 6-digit code via SMS to verify your phone number

Select Next
After verifying your phone number, select Next
Click Done
Your phone has now been added as a security method, please be sure to add multiple security methods to unlock or reset your password without having to contact the IT Help Desk

STEP 2:

Add Multiple Security Methods (Recommended)

If you input a cell phone security method and lose access to that device you'll need another security method to get into your NU account. Therefore, it is strongly recommended that you add multiple security methods to your online account.

STEP 3:

Remove and Re-add Exchange Account from Mobile Device (if applicable)

If you receive your Northwood University email on mobile device using a mail app you must completely remove your NU email account and re-add it to your device in order for the account to be MFA compliant. NOTE: You must be off of the “northwood” campus WiFi when you remove and re-add your email account in order for your device to sync properly.

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Article ID: 131884

Created

Mon 4/26/21 11:27 AM

Modified

Tue 7/11/23 10:47 AM

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How do I register for Self-Service Password Reset (SSPR) and Multi-Factor Authentication (MFA)?

STEP 1: Watch the video

STEP 2:

STEP 3:

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