How do I reset/change my current, expired or forgotten password?

Northwood is committed to a secure information technology environment and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected.

Passwords MUST meet the following criteria:

• Be at least 8 characters in length
• Consist of at least 3 of the following 4 items
  • Uppercase letters (i.e. A-Z)
  • Lowercase letters (i.e. a-z)
  • Numbers (i.e. 0-9)
  • Special characters (i.e. !@#$%^&*)
• Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
• Avoid using dictionary words
• Previous passwords may NOT be reused

Passwords will expire and require a mandatory password change. A change reminder message will display within Blackboard 30 days before your password is set to expire and email notifications are sent 30-, 14-, and 7-1 days prior to password expiration until the password is changed.

You should change your password immediately if you feel it has been compromised.

1. Go to http://www.northwood.edu/pwreset
2. Choose Reset Forgotten Password or Unlock Account (you will be redirected to an authorized Microsoft site)
3. Enter your full Northwood email address (e.g., username@northwood.edu)
4. Complete the robot verification by entering the characters shown and click Next
5. Select I forgot my password and click Next
6. Choose your verification option and follow the instructions to verify your identity and reset your password.
   • After changing your password, you'll receive a confirmation email from Microsoft on behalf of Northwood University.

NOTE: Please update your apps and saved browser passwords on all devices (laptop, desktop, smart device, etc.) configured to automatically connect to Northwood University resources such as email. Failure to do so may result in your Northwood account becoming locked.​​​​​​​

Your new password will need to meet the following criteria:

• Be at least 8 characters in length
• Consist of at least 3 of the following 4 items
  • Uppercase letters (i.e. A-Z)
  • Lowercase letters (i.e. a-z)
  • Numbers (i.e. 0-9)
  • Special characters (i.e. !@#$%^&*)
• Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
• Avoid using dictionary words
• Previous passwords may NOT be reused

1. Go to http://www.northwood.edu/pwreset
2. Choose Reset Forgotten Password or Unlock Account (you will be redirected to an authorized Microsoft site)
3. Enter your full Northwood email address (e.g., username@northwood.edu)
4. Complete the robot verification by entering the characters shown and click Next
5. Select I know my password, but still can't sign in and click Next
6. Choose your verification option and follow the instructions to verify your identity and reset your password.