How do I report suspicious email, text message or phone call, stop receiving spam email, block a sender and/or move low priority to your inbox?

spam block email fake phishnotify text

Information Technology utilizes Proofpoint and InfoSEC, which are enhanced email monitoring software tools, that better protects your Northwood University inbox from spam, malware, and viruses. These tools also places junk emails and advertisements in a “Low Priority Inbox” folder and allow users to report suspicious emails.

How do I report suspicious email?

Reporting Emails from Outlook/Webmail

PhishNotify is a tool that will allow you to report suspicious emails received in your email inbox. It is available for Outlook on your desktop, webmail, and the Outlook mobile app for iOS and Android. When suspicious of an email being spam or malicious, click the Submit Email (Red Fish Icon) to submit the email to the Northwood's IT Security team. This will allow for IT Security to safely review the message without the inherit risks of forwarding or interacting with these messages. This tool will identify both phishing simulation emails sent from Northwood's IT Security team and real phishing emails alike, and should be used consistently for any questionable emails received to help ensure you and others receive fewer suspicious emails in the future.

Please click here to learn how to submit using the PhishNotify (Fish Icon) add-in.

Reporting Emails from Other Mail Apps

The PhishNotify button is not available using the default mail app on mobile devices. Instead, users may forward the suspicious email to fakeemail[AT]northwood[DOT]edu which will automatically create a service request where a member of IT Security will analyze the legitimacy of the message.

Reporting Emails from University Shared Mailboxes

The PhishNotify button is not available when using a shared group inbox (HR, Student Life, Help Desk, etc). Instead, users may forward the suspicious email to fakeemail[AT]northwood[DOT]edu which will automatically create a service request where a member of IT Security will analyze the legitimacy of the message.

How do I report a suspicious text message or phone call?

Use our IT Security support form to report a suspicious text message or phone call.

How do I check my Low Priority Inbox for messages?

The software adds a Proofpoint folder to your Northwood email inbox as shown below (Figure A).

Low Priority Inbox – contains messages that have been classified as bulk email and are sent to multiple contacts
Quarantined – contains messages that have been classified as suspicious and must further be inspected by Proofpoint (no user action is required)

How do I move emails to and from the Proofpoint Low Priority Inbox folder?

You may want an email that ends up in the Low Priority inbox to be delivered to your regular inbox. For example, you may want the Chronicle or Wall Street Journal emails to be sent to your regular inbox. Or there may be emails that show up in your inbox that you want to be delivered to the Low Priority folder. There are several ways you can direct a message to be delivered:

Drag and Drop the message from your inbox to the Low Priority Inbox or Quarantine folder under the Proofpoint or vice versa (Figure A)
Click Email Feedback located in the Outlook ribbon. Select Move to Low Priority Inbox or Delete and Block Sender from the menu (Figure B)

(Figure B)

Results from redirecting your email:

Inbox - moves the message to this folder and future messages from this sender will automatically be placed here
Low Priority Inbox - moves the message to this folder and future messages from this sender will automatically be placed here
Delete and Block Sender - deletes the message and future messages from this sender

Any method that you use to take action on a message displays a dialog box to confirm your choice.

We strongly encourage you to glance at emails located in your Proofpoint folder on a weekly basis to ensure that Proofpoint isn't accidentally blocking an email or sender that you may recognize.

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Article ID: 30324

Created

Mon 5/15/17 11:36 AM

Modified

Thu 1/5/23 10:31 AM

Related Services / Offerings (2)

Email, Calendar and Share Drive Support

• Request assistance with Outlook or Office 365 Web App • Request to create a shared drive, mailbox or calendar • Request data recovery from a share drive

IT Security Support

• Report Suspicious Email • Multi-Factor Authentication (MFA) Issues • Self-Service Password Reset (SSPR) Issues

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How do I report suspicious email, text message or phone call, stop receiving spam email, block a sender and/or move low priority to your inbox?

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