Password or Security/Verification Methods Assistance

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• Request assistance with your Northwood credentials, security/verification methods or if you cannot log into a NU owned computer, Blackboard, Perceptive Content, or WebMail

Preferred Contact Number

Northwood User Affiliation

Student (Current or Former)

Employee (Staff, Faculty or Student Worker)

Parent/Proxy of Student

Password/Login Issue Type

my.northwood.edu or Perceptive Content

Security Methods (Authenticator App, Phone Number)

Person Proxy

Colleague

Have you attempted to use our Password Self Service System to reset or unlock your account?

Alternate Email (non @northwood.edu email address)

SELF-SERVICE NOTICE:

Please use our Password Self Service System to attempt to reset or unlock your account before submitting a service request. https://nusites.northwood.edu/pwreset/

Proxy First and Last Name

Enter the full name of the proxy (person authorized to view accounts).

Student First and Last Name

Enter the full name of the student.

Student ID#

Enter 7 digit Northwood ID# of the student.

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Screenshot/Attachment

Legible screenshots displaying the exact error message or attachments related to the request. For screenshot directions please visit http://www.wikihow.com/Do-a-Screen-Shot

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Other Fields

Your name

Your email address

Verification Code