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This service allows you to request account assistance when you have forgotten your Northwood username and/or password.
Password/Login Issue Type
Password/Login Issue Type
Please use our Password Self Service System to attempt to reset or unlock your account before submitting a service request.
Physical mailing address provided at the time the account was created.
Telephone number provided at the time the account was created.
Enter the name of the proxy (person authorized to view accounts).
Enter 7 digit Northwood ID
Enter first name of student.
Enter student last name.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Legible screenshots displaying the exact error message or attachments related to the request. For screenshot directions please visit

Other Fields

Your name
Verification Code