Hardware Support

Northwood-Owned Devices

Faculty and staff with Northwood-owned devices can submit an IT request to notify a trained technician of the office move or device issue. The technician will contact the faculty/staff member to arrange a convenient time to visit the office, assess the issue and in most instances resolve the problem.

Computer Labs

Students who do not own a computer may use on-campus computer labs. Northwood has several on-campus academic computer labs, with a capacity of over 335 workstations available for student use as shown below. Please be aware that due to lab restrictions, students should NOT save any information on lab machines as they will be erased nightly between 2-6AM.

Computer Lab Hours and Locations

Classroom Technology

Northwood University IT provides assistance within classroom technology, such as computers, mouse, and keyboards. This assistance will also include technology training, guest group laptop assistance and troubleshooting. Services include:

  • Audiovisual (AV) equipment maintenance and support
  • Desktop computer equipment support
  • Educational technology support
  • Access control consultation

Personal Devices

Users can bring personal devices to the IT Help Desk. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes to correct and how many computers are in for service may affect how long the repair will be with computer services.  NOTE: Be sure to back-up all data, remove passwords and bring the charging cable when dropping off the device for repair.

Cable or Television

Charter/Spectrum is Northwood's on-campus cable TV service provider which delivers local and national entertainment, education, news, sports, and international programming channels to support the overall collegiate experience of students living on-campus, as well as the academic televisions throughout the University.

Requesting Assistance

If you have reviewed the related articles and cannot find a solution to your issue in our Knowledge Base, please click on the Submit IT Request button for additional assistance. After you have completed the request form, a ticket confirmation message will be sent to your Northwood email account. Your ticket will be placed in an IT queue where it will shortly be assigned a technician who will work with you to resolve your request.

 
Submit IT Request

Details

21269
Created
Wed 7/12/17 1:20 PM
Modified
Thu 5/9/19 1:04 PM