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Information Technology

Request service for a technology-related concern or issue.

Categories (9)

Password and User Account Access

• Login Issues
• Additional Access Requests
• Guest User Access for NU owned machines

Classrooms and Media Services

• Classroom Technology Support
• Event technology coordination
• General Media Services

Email, Calendar and Collaboration Tools

• Email/Calendar and Archive Issues
• Skype or BlueJean Setup Assistance
• Teleconferencing/Webinar Services


• Cable TV Assistance
• Computer/Lab/Printer Issues
• Office Equipment Moves

• Blackboard Course Assistance
• WebAdvisor Issue
• Publisher Integrations (Net Tutor, WileyPlus, Pearson, etc)

Network, WiFi and VPN Connectivity

• Network Issue
• Port Activation
• VPN Connectivity

Phones and Voicemail

• Campus Phone Request or Changes
• Voicemail Assistance

Software and Applications

• Academic Software – O365, Minitab, JMP
• Administrative – Colleague, Recruiter, Perceptive Content

Website and Web Forms

• Website Updates/Changes
• Report Broken Links
• Web Form Assistance